Modélisation du contexte client
Latest PublicationsImen Benzarti and Hafedh Mili, "A Development Framework for Customer Experience Management Applications: Principles and Case Study," in 2017 IEEE 14th International Conference on e-Business Engineering (ICEBE), 2017, pp. 118-125.
Hafedh Mili, Imen Benzarti, Marie-Jean Meurs, Javier González Huerta, Narjes Haj-Salem and Anis Boubaker, "Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence," in Sentiment Analysis and Ontology Engineering: An Environment of Computational Intelligence, 2016, ch. Volume 639 of the series Studies in Computational Intelligence, pp. .